Frequently Asked Questions

The Global Social Welfare Digital Summit 2020 will take place in “real time” live via the Global Social Welfare Digital Summit 2020 website. Registered participants will be able to access and attend the summit using a computer, tablet or mobile device with Internet access. You will not need to download anything in order to stream sessions on your device.

Technical Requirements

We use crowdcast for our live streams. Crowdcast works with tablets, mobile, desktop and laptop computers running the latest browsers which includes:

Getting Access via Password Reset or Magic Links on Crowdcast and the Conference Website

The conference website and the livestreams use two separate systems, but you will need to log into to both. These systems are how we track live views, activity, and access to documents for CEU compliance. You can login by resetting your password after purchasing a ticket or you can use the magic links.

In order for magic links to work, the email address you registered with must be accessible on the device you plan to use.

  1. Log into the conference website (via sign in or magic link)

  2. Access the Summit Agenda and Choose Your Session

  3. You will be connected to Crowdcast.

  4. Click Let Me In and enter your password.

  5. Request a magic link or sign in with Facebook, Twitter, or Google (Only use the social media options if the email you registered with is the same email used for those accounts. Test your logins the night before!

Most Frequently Asked Questions

1. Who is hosting the Global Social Welfare Digital Summit 2020 (GSWDS2019)?

Social Work Helper, PBC (SWHelper) www.swhelper.org

2. Do I have to be a social worker to attend or present at GSWDS2020?

No, this Summit is for all helping professions both domestic and abroad. Submissions for 2020 are closed, but you can submit a proposal to present at our 2021 Summit using this link: https://globalsocialwelfaresummit.com/call-for-proposals/

3. Where will the Global Social Welfare Digital Summit take place?

This conference is a virtual conference which means it will take place online in “real time,” live through the Internet. As a result, you do not have to travel or get hotel accommodations. You can view the Summit from the comfort of your home if you choose too.

4. When Will I get access to the conference website?

As soon as you choose your ticket option, you will be directed to create your user account on the Summit’s website. Once you complete payment, you will have full access to the conference website.

You will have access to presentations and the program agenda information as it is updated on the conference website. If you are not able to view all the presentations during the 4 day conference, you will have 1 year access to view all playback videos and conference materials.

***Disclaimer: United States accreditation bodies will only allow live sessions for ceu credit.

5. What are the dates and times of GSWDS2020?

The Summit will begin on Tuesday February 25th – February 28th 2020 from 9:00AM (EST) to 5:00 PM (EST) each day.

6. Will I receive written confirmation of my registration?

Yes. Registrants will receive an email confirmation shortly after submitting their registration. Then, you can use the password reset or magic link to get access to your account.

7. What types of sessions are included?

The Summit may include both plenary and concurrent sessions.

8. How will I receive my CE credit?

If you view a program live and in its entirety, you are entitled to receive CE credit and your certificate will indicate that CE was live. The playback of the live session which is posted immediately after the session has ended is not eligible for CEU credit.

After the session is complete, click and complete the program evaluation link for the sessions or plenaries you viewed. You can earn a total of 10 CEUS for the entire conference.

In order to get the full 10 CEUS for the 4 Day conference, you will need to view at least 10 sessions live over the course of the 4 days and fill out the program evaluation immediately after the live session.

With our CE partner/sponsor, CEU Creations, CEUs for the 2020 Summit will seek accreditation from the National Association of Social Workers (NASW), California Board of Registered Nurses, and the Commission for Case Managers. *Social Workers looking to verify if National NASW CEUs are accepted in your state, please view the information listed here on the NASW website.

At the conclusion of the conference, you will be able to complete the conference evaluation and apply for your CEU certificate or certificate of attendance. The link will go live in your account dashboard for access.

9. Are there Pre-Summit activities?

Yes, registrants have immediate access to the Summit’s website, and you can interact with speakers using the conference forum. We encouraged you to log in and become familiar with the site, its features and meet and network with participants across the world.

10. Is registration required?

Yes. Please see the Registration section above. This is a paid event and only registrants with a 2020 ticket pass will have access to the 2020 Summit.

11. What if I cannot attend all of the live Forum events? Will I be able to view the presentation(s) at another time?

Yes. All sessions will be recorded and available on-demand following the live event. However, sessions watched using the playback feature will not be eligible for CEUS.

12. When will I receive login/password information?

After you enter your account registration information, you will be directed to Paypal to complete your registration process. Then, you will have access to your account.

13. Will handouts be provided?

Plenary and breakout session PowerPoint slides, handouts, and any other presentation materials will be posted and available for participants to download two weeks prior to the live conference.

14. How far ahead of time should we log in to a session?

All sessions will begin on time. At the beginning of each day, we recommend that you log in at least 10-15 minutes prior to the start time to double check your connection and sound.

15. Can I participate if I live outside of the United States?

You can participate from anywhere that has access to an internet connection.

16. Ticket Refund Policy?

All sales are final, no refunds and nontransferrable.

For Technical Support, please contact us using this form: https://globalsocialwelfaresummit.com/contact-us/

For general questions about content, CE credits or other information about the Digital Summit, please contact us also at danielle@ceucreationsinc.com.

For organizations interested in working with us for continuing education credits for your members or group discount rates, please email us at contact@socialworkhelper.com